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At Sign24h Europe, S.L.U., we are committed to offering a fast, reliable, and transparent shipping service for all professional sign makers in Europe. Below are details of our shipping conditions, delivery times, and return policy.
Available Shipping Options
Free Standard Shipping (2-3 business days)
All our products include a free shipping option with a delivery time of 2 to 3 business days. This option is ideal if your order is not urgent and you want to optimize your production costs.
Guaranteed 24h Express Shipping
If you need your order urgently, you can select guaranteed 24-hour express shipping. Place your order before 13:00h and you will receive it the next business day. This service has a small surcharge that is automatically calculated during the purchase process.
Geographical Coverage
We provide fast and reliable shipping to the following European countries:
- Spain (mainland and islands)
- Portugal
- France
- Germany
- Austria
- Netherlands
- Luxembourg
- Belgium
- Italy
Order Confirmation Process
Email Confirmation
Once the order is placed, you will receive an automatic email confirmation with all the details of your purchase: products, amount, shipping address, and estimated delivery time.
Disagreement Notification Period
If you do not agree with any of the general conditions of the order, you must notify us by email at info@sign24h.com within a maximum of 1 hour from confirmation. This reduced period is due to the short time between receiving the order and its manufacturing or preparation for shipment, which is necessary to meet our tight service deadlines.
Recommendation: We urge you to check through Sign24h, at the time of confirming the order, that all payment and shipping requirements and conditions meet your expectations and needs.
Shipping and Billing Address
Shipping to an Address Different from the Billing Address
If you provide a shipping address different from the billing address, this situation will not affect your compliance with the general conditions, unless you present, prior to the shipment of the order, a special power of attorney in the name and interest of a third party. In that case, the general conditions would affect said third party.
This condition must be agreed upon in writing between the client and Sign24h and accepted by the third party, prior to placing the order.
Official Communications
Sign24h will carry out all communications with customers by email, and is not obliged to do so by any other means of communication unless there is an express prior agreement with the client.
Return Policy (14 Days)
Right to Return
As a professional sign maker, you have 14 calendar days from the receipt of the product to request a return. This period corresponds to the minimum legal period of 14 calendar days established by European regulations.
How to Request a Return
To return a product, follow these steps:
- Access our returns portal from your professional account.
- Select the reason for return (defective product, order error, change of mind, etc.).
- Follow the instructions you will receive by email to arrange for pickup.
- Receive the refund within a maximum of 14 days from the receipt of the returned product.
Return Conditions
- The product must be in its original condition, with no signs of use beyond the necessary inspection.
- It must include all accessories, packaging, and original documentation.
- Return shipping costs are free if the reason is a manufacturing defect or an error in shipping on our part.
- If the return is due to a change of mind, the return shipping costs will be borne by the customer.
