Frequently asked questions about professional sign makers
All about shipping, B2B registration, warranty and orders for LED projecting signs and illuminated signs.
Shipping & Returns
How long does it take to ship LED projecting signs to Spain and Europe?
All products include Free shipping in 2-3 working days. If you need the order urgently, you can choose the Express shipping in 24h guaranteed: place your order before 1:00 p.m. and receive it the next working day. We ship to Spain, Portugal, France, Germany, Austria, Holland, Luxembourg, Belgium and Italy.
Is shipping free when I buy illuminated signs?
Yes. The option of Free shipping (2-3 days) It is available on all our signs and projecting signs, with no minimum order. Express shipping in 24h has a small supplement that is automatically calculated at checkout.
Can I return a projecting sign if it doesn't fit me?
Yes. You have 14 calendar days from reception to request the return, in accordance with the European legal minimum. The product must be unused and in its original packaging. Important for sign makers: If you have already labeled or installed the product, it loses its new condition and cannot be returned, except for manufacturing defects.
When do I receive a refund for a return?
The refund is made in a Maximum period of 14 calendar days from the time we receive the product in our warehouse (or from the time you send us proof of the return shipment). It is paid with the same means of payment you used, at no extra cost.
B2B account and registration
How do I register my professional account to see B2B prices?
Create your account from the Free professional registration, enter your company details (VAT number and activity) and we will verify your profile. Once validated, you access the exclusive B2B pricing for sign makers and you can buy online. We are already more than 5,000 professional sign makers in Europe.
Can I buy luminous projecting signs without being a signage professional?
Sign24h is a B2B wholesaler exclusively for professionals in the signage and advertising sector. If you are not a professional, you can locate in our Map of Signmakers the nearest installer working with our signs.
How much does it cost to register as a sign maker on Sign24h?
Discharge is 100% free and without obligation. There is no membership fee, no permanence, and no minimum order. We only verify that you are a professional in the sector to give you access to B2B prices.
Why don't I see product prices?
The B2B pricing is only visible to verified professional accounts. If you already have an account, log in from the Professional Area. If you do not already have it, registration is free and verification is immediate.
Certification and Warranty
What is the warranty on Sign24h illuminated signs?
All of our products include 2-year warranty against manufacturing defects. If a defect appears within that period, you choose: Full refund, replacement with a new one or repair in our technical workshop, with the return shipping costs at our expense.
Are LED projecting signs certified for outdoor use?
Yes. Our projecting signs and illuminated signs have CE certification y IP67 protection, suitable for outdoor installation and resistant to rain and dust. Purchases certified quality ready to install, without investing in machinery.
What do I do if a sign arrives defective or damaged?
Write to us at info@sign24h.com with your order number and photographs of the product. We evaluate the case in a Maximum of 48 working hours and, if applicable, you receive a prepaid shipping label. In the event of a defect or error on our part, All expenses are at our expense.
Products & Orders
Do the signs come ready to label?
Yes, that's our model: We manufacture the base and you label, install and sell. You receive the product 100% finished and ready for labeling, thus reducing workshop hours and working at a predictable cost before budgeting to your client.
Can I buy LED projecting signs wholesale or in packs?
Yes. We have packs of 2 and 5 units with B2B discount, ideal for multi-facility projects. You can combine models in the same order and take advantage of shipping in 24-48 hours without keeping your own stock.
Do you make signs with special shapes or custom measurements?
Yes. In addition to the standard catalog (round, square, pharmacy and veterinary crosses), we manufacture Special shapes and tailor-made measures. Write to us with your project and we will prepare a quote for you. Note: Personalised products cannot be withdrawn, except in the case of a manufacturing defect.
Can I order multiple units for the same client or project?
Of course. There is no minimum or maximum order. You can order as many units as you need for a project and receive them together in 24-48 hours in the mainland, with B2B price per unit.
Do you have a specific question about your project?
Our team can help you choose the right product before ordering.
